Entry-Level IT Support Associate (B)
On-site
Job Description
Expedient is hiring an on-site, entry-level opportunity that offers a fast-track to learning, promotion and career growth. The entry-level IT Support Associate, in our Memphis, TN data center, will join the Operations Support Center (OSC) team and will receive fully paid training (including industry certs) and hands-on experience with a variety of technical platforms including virtualization technology, networking, data protection, Windows, disaster recovery, Linux/Unix and infrastructure.
The Schedule and Shift Premium: This position operates on a regular schedule of Thursday through Saturday, alt. Wednesdays from 7am to 7pm local time and includes an additional bonus, paid out upon completion of the initial training. Additionally, lunch breaks are fully paid for all 12-hour shifts.
Professional Development & Training: Expedient places high value on professional development and education. We will cover the costs up front for our IT Support Associates to obtain relevant technical certifications such as CompTIA, A+, Network + etc. Certain certifications that are higher in difficulty to obtain have attached bonuses for completion.
Rate of Pay: The hourly rate of pay is closely based on your technical experience and knowledge, work experience and/or academic experience. This entry-level role seeks a passionate candidate who is interested in pursuing a career in IT and is willing and able to learn, so any level of experience will be considered. Range of pay of $32,000 - $37,000 per year, paid out hourly, can vary depending on market and shift.
Responsibilities
- Handle client tickets and questions, daily shift walks, routine audits, remote hands requests, etc. and escalate more complex tickets as needed.
- Follow strict security protocols to allow client access requests inside the data center using specific access control criteria.
- Follow shipping and receiving procedures to ensure the secure transport of equipment to and from the facility.
- Use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support.
Job Requirements
Recommended Qualifications:
- Previous customer-service work experience.
- Industry certifications (such as CompTIA, A+ or Network+) or equivalent work experience in an IT role or academic experience.
- Excellent written and verbal communication skills.
- Strong analytical and independent problem-solving skills.
- Ability to prioritize and multitask in a fast-paced, time-sensitive environment.
- Must pass pre-employment screens.
Physical Tasks/Demands:
- Sitting - stationary/seated position during the workday in order to check in visitors.
- Walking - must be able escort visitors to their equipment; must be able to walk the entire perimeter of the physical plant/data center several times during the shift to conduct hands-on assessments ensuring building safety compliance by checking doors, checking temperature sensors in various areas of the server room/data center.
- Lifting - frequently lifts lightweight items and occasionally lifts heavy-weight materials such as equipment, parts, computer and server hardware.
- Dexterity - must be able to lock/unlock security cages, operate security kiosk and print out visitor badges, operate loading dock equipment; must be able to climb and balance oneself on a ladder, must be able to stoop, kneel, crouch, and crawl into tight places to access computer hardware, to conduct safety checks, to move equipment, install equipment, etc. as required.
